Last Updated: July 11, 2026
Welcome to iGenics. We are committed to providing a smooth and transparent shopping experience. This Order Tracking page explains how you can monitor the status of your order and what to do if you need assistance.
Track Your Order
If you have placed an order directly through iGenics, you can track its progress using the shipping confirmation email sent after your order has been processed.
Your shipping confirmation email includes:
- Your Order Number
- Shipping Carrier
- Tracking Number
- Estimated Delivery Date
- A tracking link (when available)
Simply click the tracking link or enter your tracking number on the carrier’s website to view the latest shipping updates.
Order Processing Time
After your order is successfully placed, our team begins processing it as quickly as possible.
Typical processing time is:
- 1–3 business days
Orders placed on weekends or public holidays are processed on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking details.
Shipping Updates
Tracking information may take 24–48 hours to appear after your package has been shipped.
During this period, your tracking status may display messages such as:
- Label Created
- Shipment Received
- In Transit
- Out for Delivery
- Delivered
Please allow sufficient time for the carrier to update your shipment information.
Didn’t Receive Your Tracking Number?
If you have not received your shipping confirmation email:
- Check your Spam or Junk folder.
- Verify that the email address entered during checkout is correct.
- Wait up to 48 hours after placing your order.
If you still cannot locate your tracking information, please contact our support team.
Delayed Deliveries
While we work hard to ensure timely delivery, shipping delays can occasionally occur due to:
- Severe weather conditions
- Public holidays
- Customs inspections (for international orders)
- High shipping volumes
- Carrier service disruptions
We appreciate your patience and recommend checking your tracking information regularly for updates.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it:
- Check around your property.
- Ask family members or neighbors if they accepted the package.
- Contact your local shipping carrier.
- If you still cannot locate your package, contact us for assistance.
Our support team will help investigate the shipment and guide you through the next steps.
Incorrect Shipping Information
Please review your shipping address carefully before completing your purchase.
If you notice an error immediately after placing your order, contact us as soon as possible. We will make every effort to update your shipping information before your order is dispatched.
Once an order has been shipped, we may be unable to modify the delivery address.
International Orders
Delivery times for international orders vary depending on the destination country, customs processing, and local postal services.
Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
Need Assistance?
If you have any questions regarding your order or need help tracking your shipment, our customer support team is happy to assist you.
Support Email: contact@iginecs.com
Mailing Address:
iGenics
800 E 28th St
Minneapolis, MN 55407
USA
180-Day Customer Satisfaction
At iGenics, customer satisfaction is important to us. If you experience any issues with an eligible order purchased directly from our website, you may qualify for our 180-Day Refund Policy. Please visit our Refund and Returns Policy page for complete details.